Wednesday, September 28, 2011

Why I will never shop at again

I do a lot of online shopping - mostly because I can buy things online than I can't buy where I live. Most of the time it works out just fine, but every once in a while something goes wrong - the entire package might get lost, a product in the package might be missing or damaged, etc. In my experience, when something like that happens, companies are usually willing to do everything they can to help you. Especially if you're a loyal customer that has ordered from them more than once. However, I have recently come across a web shop whose customer service is so bad that I've decided to never buy anything from them again.

The company I'm talking about is Beautyjoint. Now, this started out as a minor problem that could have been resolved very easily, but unfortunately Beautyjoint decided to make it more difficult than it had to be...

Basically, I ordered and paid for four NYX lipliner pencils from them, but they only sent me three. I contacted them as soon as I noticed that one of the products was missing, and politely asked them if they could send me the missing product. Beautyjoint then answered:

I then replied that I don't think I should have to buy more products from them in order for them to send me a product they should already have sent me, and again asked them to please send me the missing product.

Beautyjoint ignored my request and instead send me a refund for the product ($1.75), but the problem is that shipping costs a lot more than the actual product. So if I would use the money from the refund to buy the product again, I would end up losing money.

I tried to explain to them that all I wanted was the product and asked them why they can't just send it to me. I mean, it's hardly my fault that they forgot to include it the first time - they should make up for the mistake they made. 

And do you know what they said? Nothing! They won't even tell me why they refuse to send me the missing product. It's been days now and, apparently, they're just ignoring my question.

Please understand that this is not about that lipliner pencil, I can live without that, believe me. This is about the poor customer service that Beautyjoint provides. They will not send me the product I have paid for, unless I place a new order with them, and they won't tell me why. And the refund they gave me won't even cover half of what it would cost me to buy it from them again.

I also want to add that this isn't the first time I've ordered from them. I've been a loyal customer of theirs up to this point, and if this is how they treat their loyal customers, I sure don't want anything to do with them.

Wednesday, September 14, 2011

Bright blue cut crease using my new Manly palette!

This is the look I did in my MANLY eyes!?!? video - check it out if you haven't already ;)

How funny is that name!?

Saturday, September 10, 2011

FOTD - MAC Crush Metal Pigments

I went for a very pink look today, as you can see ;)

I wanted to try my new LASplash Eye Shadow Sealer/Base, which I have seen girls on youtube use as a base for glitter, so I thought I would use it as a base for my MAC Crush Metal Pigments. Those pigments are quite chunky, so you need a tacky base if you want them to stay put. And this base by LASplash worked brilliantly! It not only made them stay on longer - it made them a lot easier to apply too. I can't wait to try it with other shadows and pigments!

Thursday, September 8, 2011

In addition to my latest video...

Here are some pictures of the makeup I wore and the products I showed in my American Makeup HAUL! ( video. I used a few products for the first time, and so far I love them all! 

The eyeshadows are from e.l.f.'s Glam and Day 2 Night eyeshadow quads, the MAC blush is in the colour Dainty, and the NYX lipstick is called Strawberry Milk (I'm wearing a purple lipgloss over it though).

As you can see in the picture below, I got quite a few things by NYX. Considering how cheap they are, I am just blown away by the quality of NYX products! I love every single product I own by that brand. I wish we had something like NYX here in Sweden. But if we did, it'd probably be as overpriced as everything else in this country, so I might as well keep buying my makeup online ;)

All the things I got from this time

NYX Cream Blush in Natural

NYX lipsticks in Darling, Strawberry Milk and Narcissus

Milani baked blush in Fantastico Mauve

Thursday, September 1, 2011

Another makeup look that I forgot to post...

This is the makeup I wore in my 1000 Subscribers Giveaway video. This is one of my absolute favourite looks - I just love golds and purples! Do you like it?

FOTD - August 31st

Here are some pictures of the makeup I wore in my Collective Makeup HAUL - August video. I'm so glad that so many people said they like it! Their sweet comments make my day - every day!

I will film a tutorial on this look very soon, so I won't include a list of the products I used just yet ;)